Support

Get help with Codec, report a bug, or follow the hosting guide. The Loud format guide explains importing music and artwork.

Open the Codec support tracker
Issues are public. Keep auth tokens, private server addresses and personal music files out of your report.

Connecting to your music

Codec uses three parts: a server that stores and serves your music, a web interface served by that server, and the app on your phone. The app and web player connect to the same library. This project website is separate from your music server.

1. Get the server URL and auth token from the person running your server.
2. Enter them on Codec’s connection screen. Use the server’s HTTPS URL when connecting over the internet.
3. If a saved connection stops working, check your internet or local network connection, then use Settings → Reconnect.

A local network address only works while your device can reach that network. A running app cannot reconnect to a server that is stopped or unavailable. For installation and hosting details, see the server documentation.

Offline playback

Download songs in the app before going offline. Downloaded music can play without reaching the server; music that has not been downloaded still needs a connection. Cached album covers and library listings do not mean a song’s audio is downloaded.

To free space, use Remove Download on a downloaded song. This removes its local copy and keeps the song on your server.

Playback or syncing problems

Check the playback device shown in Now Playing, especially if another phone or browser is connected. If the wrong device is active, select the device you want to control. Reconnect if the server status shows a connection problem.

When reporting a problem, include your app version, phone model and operating system, or browser name and version. Describe what you did, what happened, and whether the song was downloaded or streamed. For a glitch during lock, unlock or a notification, mention which action triggered it.

Playlists and artwork

Removing a song from a playlist or deleting a playlist does not delete its music from the library. A playlist cover you select is uploaded to your connected server and shared with other clients that can access that library.

The separate demonstration and review collection uses artist-published CC0 music and public-domain Open Access images from The Met. Its covers are replacement collection artwork, not the musicians’ original album covers. The screenshot credits identify the sources and licenses. This collection is not included with your server.

Privacy and data requests

Read the Privacy Policy for local storage, synchronization and deletion details. For data on a self-hosted server, contact its operator. For a developer-operated demonstration or review server, use the support tracker to request a private follow-up before sharing sensitive details.